Shipping policy

SHIPPING POLICY

Last Updated: May 1st 2026

Thank you for shopping with 107HisAndHers. This Shipping Policy explains how we process and ship orders placed through our store.

 

 

1. ORDER PROCESSING TIME

Orders are typically processed within [1–5 business days] after payment is confirmed.

Processing times may be longer during:

  • Holidays

  • Sales events

  • Product launches

  • High-order-volume periods

Orders are not processed or shipped on weekends or public holidays unless otherwise stated.

 

 

2. SHIPPING DESTINATIONS

107Hisandhers currently ships to:

  • United States

  • European Union countries

  • United Kingdom

  • Canada

Customers are responsible for ensuring that products may legally be imported into their destination country.

 

 

3. SHIPPING RATES

Shipping charges are calculated at checkout based on:

  • Destination

  • Package weight

  • Shipping method selected

  • Carrier rates

Any applicable taxes, customs duties, or import fees may be calculated separately depending on your location.

 

 

4. ESTIMATED DELIVERY TIMES

Estimated delivery times are provided at checkout and may vary depending on destination and carrier conditions.

Typical delivery estimates:

  • United States: [3–10 business days]

  • European Union: [5–15 business days]

  • International Orders: [7–21 business days]

Delivery times are estimates only and are not guaranteed.

 

 

5. EU SHIPPING & CONSUMER RIGHTS

For customers located in the European Union:

  • Orders are shipped in accordance with applicable EU consumer protection laws.

  • Customers may have the right to withdraw from purchases within 14 days of receiving goods under the EU Consumer Rights Directive, subject to exceptions for certain product types.

  • If applicable, refund processing will occur within legally required timelines after returned items are received and inspected.

  • Any VAT, customs duties, or import taxes required by local authorities are the responsibility of the customer unless otherwise stated at checkout.

If you are an EU customer and have questions regarding your consumer rights, please contact us before placing your order.

 

 

6. ORDER TRACKING

Tracking information will be provided by email once your order has shipped, when available.

Please allow up to 48 hours for tracking updates to appear.

 

 

7. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.

107Hisandhers is not responsible for delays caused by customs processing.

 

 

8. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery issues become the responsibility of the carrier.

However, we will do our best to assist customers with locating delayed or missing shipments.

107Hisandhers is not responsible for:

  • Lost or stolen packages marked as delivered

  • Incorrect shipping addresses provided at checkout

  • Delivery delays caused by carriers, customs, weather, or other external factors

 

 

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We may not be able to modify the shipment after processing

  • Additional shipping fees may apply

  • Refunds may be denied for undeliverable packages

 

 

10. DAMAGED ITEMS

If your order arrives damaged, please contact us within [48–72 hours] of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of packaging materials

We will review claims and work toward an appropriate resolution.

 

 

11. CONTACT INFORMATION

For shipping-related questions, contact:

107hisandhers
Email: onthelist@107hisandhers.com

Business Hours: 7am-4pm
Website: 107HisAndHers